Refund policy

Almost everything we make is printed to order with your name, logo or artwork, so it can't be resold. That's why our refund policy works a little differently from a regular store.

Proofs

Before anything is printed, we send you a proof to approve. Please check spelling, dates, phone numbers, colors and sizes carefully. Once you approve a proof, we print exactly what was approved.

If something is wrong

If your order arrives damaged, defective, or different from the proof you approved, tell us within 7 days of delivery at info@printwithhonor.com or (404) 939-7137. Send a photo if you can. We will reprint the order or refund you, whichever you prefer. You won't need to send custom items back unless we ask.

What we can't refund

• Custom printed items that match the approved proof
• Errors in text or artwork that were in the approved proof
• Orders that were delayed because a proof wasn't approved in time

Cancellations

You can cancel for a full refund any time before you approve your proof. Once an order is in production, we can't cancel it, but we'll always tell you what's possible. If design work has already been done, we may charge for that design time.

Non-custom items

Unprinted, unused items (for example, a spare stand or hardware) can be returned within 30 days in their original condition for a refund of the item price. Shipping costs are not refunded.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5 to 10 business days.

Questions? Just call or email us. We'd rather talk it through than have you guess.